Relatives Survey (care home)

The survey of residents' relatives: care, information, involvement and trust – analysable per unit and per home of a care provider.

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Relatives Survey (care home) – questionnaire preview

In residential care, relatives are often the only people who look in regularly from outside. Their feedback is therefore more than customer satisfaction: it is an early-warning system for units where something is tipping over. This template asks about nine aspects of care, plus the two topics where collaboration with families breaks down in practice: information when the resident's health changes, and involvement in care planning. If you run several homes, append a parameter per home and unit to the link. The dashboard then compares locations without any answer being traceable to a person.

When should you use this template?

This template is a great fit for:

  • Once a year as part of quality management
  • Via QR code in the relatives' letter or posted at the entrance
  • After a change of unit management
  • As a location comparison for providers with several homes

Every question in this template

  1. 1

    What is your relationship to the resident? *

    Single choice
    • Daughter or son
    • Spouse or partner
    • Sibling
    • Grandchild
    • Legal guardian
    • Other
  2. 2

    How long has your relative been living in our home? *

    Single choice
    • Less than 6 months
    • 6 months to 2 years
    • More than 2 years
  3. 3

    How satisfied are you with the following areas?

    Matrix
    Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
    Nursing care
    Medical care
    Meals
    Cleanliness and rooms
    Friendliness of staff
  4. 4

    Are you involved in your relative's care planning?

    Single choice
    • Yes, regularly
    • Yes, occasionally
    • No, but I would have liked to be
    • No, and that is fine
  5. 5

    How much do you trust that your relative is well cared for with us? *

    Rating
  6. 6

    How likely are you to recommend our home to other families? *

    NPS (0–10)
  7. 7

    Where do you see the greatest need for improvement?

    Please choose up to three.

    Multiple choice
    • More staff on the unit
    • Better communication with relatives
    • Meals
    • Activities and engagement
    • Rooms and facilities
    • Medical care
  8. 8

    What else would you like to tell us?

    Long text
  9. 9

    How often do you visit your relative?

    Single choice
    • Several times a week
    • About once a week
    • Once or twice a month
    • Less often

From questionnaire to dashboard

The questionnaire produces a dashboard for home management and the provider:

  • Care profile: Nine aspects as full scale distributions. You see whether a quarter of relatives are dissatisfied with "information on changes", not just a mean of 3.6.
  • Homes and units compared: The crosstab of aspect against location with a minimum case count: where something is slipping the cell turns red, where too few answered it stays empty.
  • Topics in the open comments: The AI-coded topics of the comments as a ranking, cross-tabulated by home and relationship to the resident.

Go deeper

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Frequently asked questions

How do we protect anonymity on a unit with twelve residents?
The survey stores neither IP address nor contact details; that is the first layer. The second is the minimum case count: you decide how many responses a unit needs before it is shown, below that the cell stays empty. For very small units, set the parameter at home level rather than unit level.
Many relatives are older and prefer to answer on paper.
That is the norm in this audience. DataLion does not print or scan paper forms; the usual route is mixed: a QR code and short link in the letter for everyone who answers online, and administration enters the paper returns into the same dataset via Excel import. The analysis then runs on both together.
Can we show the results to the residents' council and the supervisory authority?
Yes. Every dashboard exports as editable PowerPoint, an Excel tab book or PDF. For the residents' council a shared link to a dashboard showing only overall results is often enough; the breakdown by unit stays with management.

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