Use case: UX research & product teams

Product research with methods your survey tool does not compute

Your survey tool shows that 62 percent want feature A. It does not show whether that differs between the Team and the Enterprise plan, whether the difference is significant, or what users would give up for it. DataLion computes SUS, MaxDiff, Van Westendorp and product-market fit and breaks everything down by plan, role and feature.

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MaxDiff result as a preference ranking in a DataLion dashboard

DataLion is the analysis platform for product teams that need more than a response distribution: usability scores such as SUS and UEQ are computed by the scoring engine, feature requests are prioritised with MaxDiff, prices tested with Van Westendorp, and the product-market-fit question is broken down by plan and role. Plan, role and feature come along as URL parameters from your app. Anyone with a question for the data asks it in the dashboard or through Claude via MCP.

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Where product research breaks down in practice

  • The SUS score is computed in a spreadsheet, with inverted items that someone else gets wrong every quarter.
  • The feature survey asks "how important is X to you?" and gets "very important" for everything. A ranking that reflects trade-offs only comes from MaxDiff, and the tool cannot do it.
  • Results come as one bar per question. Whether the Team plan answers differently from the Enterprise plan, or admins differently from users, nobody finds out, because the tool has no crosstabs.
  • The in-product microsurvey is running, the answers land in an export, and the CEO's question about the trend since the last release goes without a chart.

SUS and UEQ with scoring that knows the inverted items

The System Usability Scale and the User Experience Questionnaire are available as templates with scoring built in: response points, inverted items, dimensions, total score. The scoring engine computes the SUS value per respondent and writes it into the dataset as a variable. That makes the score cross-tabulate by plan, role or release like any other question, and the spreadsheet with the formulas is history.

Across several waves this becomes the time series a release review needs: the SUS value before and after the redesign, per segment, with a significance test on whether the improvement holds. Top boxes are computed automatically for every scale question; the share of "strongly agree" for "I would like to use this system frequently" is a click, not a recode.

  • SUS and UEQ as templates with scoring
  • Score as a variable in the dataset, cross-tabulable
  • Time series per release with significance tests
  • Top boxes computed automatically for every scale question
The Scoring & results tab in DataLion survey settings with the score engine, missing-answer rule, a dimension, aggregation and the grid of items and points (German interface)

Feature prioritisation with MaxDiff, with utilities per segment

Ask about twenty features one by one and you get "important" twenty times. MaxDiff forces a choice: in each set respondents pick the most and the least important feature, and the sets produce a ranking with real distances. DataLion renders the experiment in the questionnaire and computes the utilities in the dashboard, as a preference ranking and as a best-worst table.

Because plan and role sit as variables in the dataset, you see the ranking per segment: what admins want, what users want, what the Enterprise plan weights differently from the Team plan. For pricing questions there are Van Westendorp and Gabor-Granger, for must-haves versus delighters the Kano question type, and for packaging decisions conjoint analysis.

  • MaxDiff in the questionnaire, utilities in the dashboard
  • Ranking per plan, role or segment
  • Van Westendorp and Gabor-Granger for prices, Kano for delighters
  • Conjoint analysis for packaging and pricing decisions
MaxDiff result as a preference ranking in a DataLion dashboard

Plan, role and feature come from the app, not from the questionnaire

Your app knows which plan the user is on, which role they have and after which action the survey appears. Append that to the survey link as URL parameters, for example ?plan=team&feature=export, and DataLion stores the values as separate variables with every response. The questionnaire stays short, and analysis by segment is still possible. User IDs do not belong in the parameter if the survey is meant to stay anonymous.

The Sean Ellis product-market-fit question thus becomes a top-box share per segment: for which role is the product already indispensable, for which still replaceable? Crosstabs with significance tests say whether the difference between two plans holds up or is sampling noise.

  • URL parameters from the app as variables in the dataset
  • Microsurvey as an iframe embed or link
  • PMF question as a top-box share per segment
  • Significance tests between plans and roles
Crosstab in DataLion with significance markers per group (demo data)

Ask your data in the dashboard, Claude via MCP in the terminal

Product managers ask questions, they do not set filters. In the dashboard, "Ask your data" answers questions such as "Which features do admins on the Enterprise plan request most?" with a table, the steps taken and significance notes. If you prefer working in Claude Desktop, connect the workspace via MCP and have charts built and results summarised there.

The open answers to "What do you miss most?" are coded by AI for topic and sentiment. Give it your feature list as the topic scheme and 2,000 comments become a ranking per plan you can take into the roadmap meeting, labelled "(AI-classified)" so it stays visible what came from the machine.

  • Ask your data with steps taken and significance notes
  • MCP connection for Claude Desktop
  • AI coding of open answers against your feature list
  • Report as PowerPoint, Excel or PDF
"Ask your data" answer with bars per group and three significance callouts

Six questionnaires for a product team's research calendar

  • In-product microsurvey

    CES after a task, product-market-fit question, NPS and the open question about the biggest gap. One minute.

    View template →
  • System Usability Scale

    The ten SUS items with scoring built in, inverted items included.

    View template →
  • User Experience Questionnaire

    The UEQ with its six dimensions from attractiveness to novelty.

    View template →
  • MaxDiff feature prioritisation

    The MaxDiff experiment for ranking features, with choice sets in the questionnaire.

    View template →
  • Product-market fit

    The Sean Ellis question with follow-ups on benefit, alternatives and target audience.

    View template →
  • Van Westendorp price sensitivity

    The four price questions for the acceptable price range and the optimal price point.

    View template →

Charts that fit

The analyses you actually need

DataLion ships over 40 chart types. For product teams, these three carry the work, because they force decisions instead of showing distributions.

  • MaxDiff result as a preference ranking in a DataLion dashboard

    maxdiff

    MaxDiff preference ranking

    The features as a ranking with real distances, from choice sets instead of importance scales. The chart that ends the roadmap-meeting debate about whether "all features are important".

  • Van Westendorp analysis in DataLion: four cumulative price curves with the acceptable price range and the optimal price point (demo data)

    psm

    Van Westendorp price curves

    The four cumulative price curves with the acceptable price range and the optimal price point. For the question of whether the new plan may cost 29 or 39 euros, filterable per segment.

  • Timeline across eight survey waves with three series in DataLion (demo data)

    timeline

    Time series across releases

    SUS, CES and NPS as a line over time, filterable by feature and plan. A release that worsens the effort score shows up the week after, not in the annual report.

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The relevant features in detail

Guides for product teams

Questions product teams ask

Does DataLion replace Hotjar, Maze or Sprig?
No, it complements them. Session recordings, click heatmaps and moderated usability tests with video do not exist in DataLion. What DataLion takes over is the quantitative side: scores, MaxDiff, pricing research, segment comparisons and the time series across releases. Many teams keep collecting the microsurvey in their existing tool and load the answers into DataLion via Excel or API when the analysis has to do more than one bar per question.
How do the answers get into our data warehouse?
Via the REST API or the Excel and CSV export. In the other direction, usage data from the warehouse can be loaded as a second data source into the same project, joined on a segment attribute such as plan or cohort. Then the activation rate sits next to the SUS score.
Does DataLion estimate MaxDiff with hierarchical Bayes?
No. DataLion estimates MaxDiff as an aggregate logit model and provides scores, best-worst shares and utilities per item, also per segment via filters. Individual utilities per respondent via hierarchical Bayes are not available. For the roadmap question of which five features lead and whether the Team plan chooses differently from the Enterprise plan, the aggregate model is enough.
Can we embed the microsurvey in our app?
Yes, as an iframe, or you open the survey link in a modal of your app. Your app appends plan, role and feature as URL parameters. Triggering after events, say after the third export, is controlled by your app; DataLion provides the link and stores the answers with a timestamp.
Is collection anonymous if plan and role come along?
Plan and role are segment attributes, not people. DataLion stores no IP address or contact details with any response. Collection stays anonymous as long as you write no user ID into the parameter and add no contact question. If you want to recruit users for interviews, add a contact question with consent.
What does it cost for a product team?
The first microsurvey runs on the free plan. A team with several studies and exports fits the Solo plan from €100 per month, a research team with access profiles for product managers and leadership the Team plan from €350 per month. That is less than most teams pay for a survey tool that does not compute the analysis.

Set up your next feature prioritisation as a MaxDiff

Create a workspace, start from the MaxDiff template or the microsurvey and see on the test dataset what the ranking per segment looks like.