Citizen Survey for Municipalities

Anonymous citizen survey on satisfaction with municipal services and local quality of life – a sound basis for decisions in the council and administration.

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Citizen Survey for Municipalities – questionnaire preview

With this template, municipalities gather structured feedback from their residents. The survey combines a satisfaction matrix on key municipal services with an assessment of overall quality of life and a prioritisation of future investments. It is deliberately anonymous to encourage honest and representative answers.

When should you use this template?

This template is a great fit for:

  • As a recurring citizen survey on town development
  • To prepare budget and investment decisions
  • Before and after major municipal projects

Every question in this template

  1. 1

    How satisfied are you with the following municipal services?

    Please rate each area.

    Matrix
    Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
    Public transport
    Schools and day-care centres
    Parks and green spaces
    Safety in public spaces
    Administration and citizen services
  2. 2

    How would you rate the overall quality of life in our municipality?

    Single choice
    • Very poor
    • Poor
    • Average
    • Good
    • Very good
  3. 3

    Which areas should take priority for future investment?

    Please put the areas in order – the most important first.

    Ranking
    • 1Public transport
    • 2Education and childcare
    • 3Green spaces and climate protection
    • 4Safety and public order
    • 5Digitalisation of administration
    • 6Housing
  4. 4

    Which age group do you belong to?

    Single choice
    • Under 18
    • 18–29
    • 30–44
    • 45–59
    • 60–74
    • 75 and older
  5. 5

    In which district or quarter do you live?

    Please adapt this list to the districts of your municipality.

    Single choice
    • Town centre
    • North
    • East
    • South
    • West
  6. 6

    From your perspective, what should we improve first in our municipality?

    Long text

Frequently asked questions

Is the citizen survey anonymous?
Yes. No personal data such as name or address is collected. Only analyse results in sufficiently large groups to preserve the anonymity of participants.
Can I adapt the questions to my municipality?
Yes. After loading the template you can edit, add or remove any question – for example the districts available for selection or additional service areas.
How many responses do I need for meaningful results?
This depends on the size of your municipality. The more residents take part, the more reliable the results – especially when analysing by district or age group.

Start with this template

Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.

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