Restaurant Guest Feedback

Short, anonymous feedback on food, service and ambience – via QR code on the table, the bill or the menu.

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Restaurant Guest Feedback – questionnaire preview

This template is deliberately short so guests complete it right at the table: an emoji overall rating, a matrix on food, drinks, service, ambience and waiting time, the NPS question and one free-text field. With a URL parameter per location or shift (e.g. ?branch=oldtown), restaurant groups compare several venues in one dashboard.

When should you use this template?

This template is a great fit for:

  • As a QR code on the table, the menu or the receipt
  • After reservations via the confirmation email
  • Continuously for quality assurance across several locations

Every question in this template

  1. 1

    Overall, how was your visit? *

    Emoji scale
    • 😡Very bad
    • 🙁Bad
    • 😐Okay
    • 🙂Good
    • 😍Excellent
  2. 2

    How would you rate the following aspects?

    Matrix
    Very poorPoorAverageGoodVery good
    Quality of the food
    Quality of the drinks
    Service and friendliness
    Ambience and atmosphere
    Waiting time
  3. 3

    How likely are you to recommend our restaurant? *

    NPS (0–10)
  4. 4

    What was the occasion of your visit?

    Single choice
    • Everyday visit
    • Special occasion (birthday, celebration …)
    • Business meal
    • Passing through / as a tourist
  5. 5

    Was this your first visit?

    Single choice
    • Yes
    • No
  6. 6

    Anything else you would like to tell us?

    Long text

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Frequently asked questions

Do guests really fill in such a survey?
The shorter, the better: this template takes about a minute and works on guests' phones without an app or login. A hint from the service team when clearing the table or on the bill increases participation considerably.
How do I analyse free-text answers?
DataLion's AI text analysis automatically condenses open answers into topics and sentiment – so you can see whether comments revolve around waiting times, specific dishes or service, without reading them one by one.

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