Customer Satisfaction (CSAT)

Measure how satisfied your customers are across the key touchpoints and surface concrete areas to improve.

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Customer Satisfaction (CSAT) – questionnaire preview

This CSAT template pairs a direct satisfaction question with an NPS question and an aspect matrix, so you understand both the overall picture and the drivers behind it. Ideal for recurring customer surveys after a purchase, a support contact or a completed project.

When should you use this template?

This template is a great fit for:

  • After a purchase or contract closing
  • After a support or service interaction
  • As a recurring relationship survey (e.g. quarterly)

Every question in this template

  1. 1

    Overall, how satisfied are you with us? *

    Rating
  2. 2

    How likely are you to recommend us to a friend or colleague? *

    NPS (0–10)
  3. 3

    How would you rate the following aspects?

    Matrix
    Very poorPoorAverageGoodVery good
    Product quality
    Value for money
    Customer service
    Delivery and handling
  4. 4

    Was this your first purchase with us?

    Single choice
    • Yes
    • No
  5. 5

    From your perspective, what should we improve first?

    Long text

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Frequently asked questions

What is the CSAT score?
The Customer Satisfaction Score is the share of satisfied answers (e.g. a rating of 4–5 on a 5-point scale) among all answers, expressed as a percentage.
Can I customise the questions?
Yes. After loading the template you can edit, add or remove any question and adapt the design to your brand.
Is the survey GDPR-compliant?
Responses are stored in your DataLion project and can be collected anonymously. Contact details are only captured if you keep the optional contact question enabled.

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Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.

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