Telehealth Feedback

Feedback from your patients on the video consultation – from technology and clarity to the sense of data protection and trust.

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Telehealth Feedback – questionnaire preview

Video consultations have become part of everyday life in many practices and clinics. This template captures how patients experience the digital consultation – from usability and audio and video quality to trust in the consultation and data protection. This helps you identify both technical hurdles and questions of acceptance.

When should you use this template?

This template is a great fit for:

  • Right after a video consultation
  • When introducing or expanding telehealth services
  • For regular quality assurance of digital consultations

Every question in this template

  1. 1

    How easy was the video consultation to use for you? *

    Rating
  2. 2

    How would you rate the following aspects of the video consultation?

    Matrix
    Very poorPoorAverageGoodVery good
    Audio quality
    Video quality
    Clarity of the consultation
    Trust in the treatment
    Sense of data protection
  3. 3

    Would you use the video consultation again?

    Single choice
    • Yes, definitely
    • Probably yes
    • Probably not
    • Definitely not
  4. 4

    What do you prefer for comparable concerns?

    Single choice
    • Video consultation
    • In-person appointment on site
    • Depends on the concern
    • No preference
  5. 5

    What should we improve about the video consultation?

    Long text

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Frequently asked questions

Which telehealth services is the template suitable for?
The template fits video consultations in practices, health centres and clinics. You can adapt the questions to your specific service after loading it.
Does it also cover data protection and trust?
Yes. The template specifically asks about the sense of data protection and trust during the video consultation – important factors for the acceptance of digital services.
Is the survey anonymous?
Responses can be collected anonymously and are stored in your DataLion project. No personal data is captured unless you add a contact question.

Start with this template

Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.

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