Hotel Guest Satisfaction (post-stay)

After check-out, collect structured feedback on rooms, service, breakfast and recommendation – via QR code at reception or a link in your departure email.

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Hotel Guest Satisfaction (post-stay) – questionnaire preview

This template captures overall satisfaction on an emoji scale, rates the key aspects of the stay in a matrix and measures recommendation with NPS. Two open questions collect verbatims on praise and improvements; an optional contact question with consent enables privacy-compliant follow-ups. URL parameters in the survey link can carry property, floor or booking channel as a hidden variable – ideal for hotel groups with several properties.

When should you use this template?

This template is a great fit for:

  • In the departure email or as a QR code on the invoice
  • At reception during check-out
  • As an always-on survey with a live dashboard across the season

Every question in this template

  1. 1

    Overall, how did you enjoy your stay? *

    Emoji scale
    • 😡Very bad
    • 🙁Bad
    • 😐Neutral
    • 🙂Good
    • 😍Excellent
  2. 2

    How would you rate the following areas?

    Matrix
    Very poorPoorAverageGoodVery good
    Room and amenities
    Cleanliness
    Friendliness of staff
    Check-in and check-out
    Breakfast and dining
  3. 3

    How likely are you to recommend our hotel to friends or family? *

    NPS (0–10)
  4. 4

    What was the occasion of your trip?

    Single choice
    • Holiday / leisure
    • Business trip
    • Visiting family or friends
    • Event / conference
    • Other
  5. 5

    Would you stay with us again?

    Single choice
    • Yes, definitely
    • Maybe
    • Probably not
  6. 6

    What did you particularly enjoy?

    Long text
  7. 7

    What could we improve?

    Long text
  8. 8

    I agree that my contact details may be stored so the hotel can contact me with questions about my feedback.

    Consent
    Agreement required
  9. 9

    Your contact details (optional)

    Contact details
    • Name
    • Email

From questionnaire to dashboard

The auto-generated dashboard turns guest feedback into a running quality cockpit:

  • Aspect profile: Means for rooms, cleanliness, staff, check-in, breakfast and value for money – see at a glance which area is slipping.
  • Recommendation (NPS question): The 0–10 distribution shows promoters and detractors; use filters to compare properties, travel occasions or seasons.
  • Satisfaction across the season: Every response is stored with a timestamp, so satisfaction can be plotted over time – for instance to see the effect of a renovation or a staffing change.

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Frequently asked questions

How do I compare several properties of a hotel group?
Append a URL parameter to the survey link per property (e.g. ?property=munich). The value is stored as its own variable in the dataset, so you can filter and compare by property in the dashboard – and give each property its own pre-filtered access profile.
Is the survey anonymous?
Yes. DataLion stores no IP addresses and no contact details. Personal data only exists if guests fill in the optional contact question with consent – remove both questions for a fully anonymous survey.

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Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.

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