Member Survey for Housing Cooperatives
Not the flat but the membership: identification with the cooperative, participation, information, services and the willingness to get involved.
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A cooperative has one advantage over every other landlord that it rarely measures: its tenants are members. That is exactly what this template asks about – deliberately separate from housing satisfaction, because the two can diverge: someone perfectly happy with their flat may never have registered the cooperative idea at all. The template measures identification, perceived participation, how well your information channels work and how your services are used. The section on willingness to get involved is the most practically useful: it shows how large the pool for elections, neighbourhood projects and working groups really is.
When should you use this template?
This template is a great fit for:
- Ahead of member elections, to measure participation and awareness
- As a companion to the housing-satisfaction survey, on its own cycle
- Before relaunching the member magazine, website or portal
- As the basis for planning community and social services
Every question in this template
- 1Matrix
How far do you agree with the following statements?
Strongly disagree Somewhat disagree Neither Somewhat agree Strongly agree I feel connected to my cooperative. I am clear about the benefits my membership brings me. I have a say in important decisions. The cooperative handles its assets carefully. I know who my elected representative is. - 2Single choice
Overall, how well informed do you feel about the cooperative?
- Very well informed
- Well informed
- Partly informed
- Poorly informed
- Not informed at all
- 3Multiple choice
Through which channels do you actually hear news from the cooperative?
- Member magazine or circular
- Notice board in the stairwell
- Website
- Tenant portal or app
- Email newsletter
- Social media
- 4Single choice
Did you vote in the last election of representatives?
- Yes
- No, for lack of time
- No, I did not know about it
- No, it was not important enough to me
- I was not a member at the time
- 5Matrix
Which services do you know – and which have you already used?
Not aware of it Aware, but do not use it Have used it Use it regularly Guest flat Community room or meeting place Social advice or neighbourhood support Festivals and events Tenant portal or app - 6Multiple choice
Could you imagine getting involved in the cooperative?
- Standing as an elected representative
- Working in a project group
- Helping at events and activities
- Providing neighbourhood support
- Helping shape the outdoor areas
- Taking part in surveys like this one – nothing more
- 7Single choice
What should the cooperative do with its surpluses first and foremost?
- Invest in the existing stock (maintenance, modernisation)
- Build new homes
- Keep rents stable
- Pay a higher dividend
- Invest in community and social services
- Build up reserves
- 8Long text
What do you want from your cooperative?
Anything that matters to you – including things the questions above did not cover.
- 9Single choice
How long have you been a member?
- Less than 2 years
- 2 to 5 years
- 6 to 15 years
- 16 to 30 years
- More than 30 years
- 10Single choice
Which age group do you belong to?
- Under 30
- 30 to 44
- 45 to 59
- 60 to 74
- 75 and over
- Prefer not to say
From questionnaire to dashboard
The member-survey dashboard answers one question above all: where is the cooperative more than a landlord?
- Agreement profile on the cooperative: The statements on identification and participation as split bars – agreement to the right, disagreement to the left. Shows in one picture which part of the cooperative promise lands and which does not.
- Information channels by age group: Which channel reaches which generation – stacked and compared by age group. The basis for not abolishing the member letter just because a portal exists.
- Willingness to get involved: How many members could imagine getting involved, broken down by form of involvement – and filtered by age and length of tenancy so the outreach fits.
- What members are asking for: The open question, AI-coded by topic and sentiment. Hundreds of individual wishes become a ranking that can be broken down by age group and estate.
Related survey templates
- Hotel Guest Satisfaction (post-stay)After check-out, collect structured feedback on rooms, service, breakfast and recommendation – via QR code at reception or a link in your departure email.
- Customer Satisfaction (CSAT)Measure how satisfied your customers are across the key touchpoints and surface concrete areas to improve.
- Tenant Survey (housing satisfaction)The full housing-satisfaction survey for cooperatives and housing providers: the home, the neighbourhood, service and community – analysable right down to the individual estate.
- Net Promoter Score (NPS)Capture how likely your customers are to recommend you and use an open follow-up to understand the why behind the score.
Frequently asked questions
Why a separate survey – isn't the tenant survey enough?
How do we also reach older members?
Can we present the results to the supervisory board without building a separate report?
Start with this template
Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.