Feedback after a Repair or Contractor Visit
The short survey straight after the contractor visit: fixed on the first visit, punctuality, tidiness and tenant effort – continuously instead of every three years.
The live demo opens the real questionnaire — no signup required.
The big tenant survey tells you every two or three years that contractor work is rated mediocre. It does not tell you which firm, which trade and which week. That is exactly what this short template is for: it runs permanently, is triggered after every completed job, and measures the two things maintenance quality really hangs on – whether the issue was fixed on the first visit and how much effort the tenant had to put in. Append trade or contractor as a parameter to the link and comparing firms becomes a filter question in the dashboard.
When should you use this template?
This template is a great fit for:
- As a QR code on the job sheet the contractor leaves behind
- As a link in the automatic completion notice from your ERP
- As a permanent measure of first-time fix rate by trade and firm
- As factual grounding for annual reviews with contractor partners
Every question in this template
- 1Single choice
What was the visit about?
- Heating or hot water
- Plumbing and drains
- Electrics
- Windows, doors, locks
- Damp or mould
- Communal areas or lift
- 2Single choice
Was your issue resolved after this visit? *
- Yes, completely
- Partly – another visit is needed
- No, the problem persists
- The appointment did not happen at all
- 3Matrix
How would you rate the visit on these points?
Very poor Poor Average Good Very good Arranging the appointment Punctuality Friendliness and conduct Tidiness after the work Result of the work - 4Rating
How easy was it for you to report the issue and get an appointment?
- 5Single choice
How long did it take from your report to completion?
- Same day
- 1 to 3 days
- About a week
- 2 to 4 weeks
- Longer than a month
- Still not resolved
- 6Long text
What could have gone better?
From questionnaire to dashboard
Because the survey runs permanently, the dashboard is less a report than an operating gauge:
- First-time fix rate: The share of jobs completed on the first visit, as a headline figure – the one number that drives cost and satisfaction at the same time.
- Firms by trade: Ratings as a crosstab of contractor and rating aspect: which partner is weak on punctuality and which on tidiness.
- Trend across the weeks: Because every response carries a timestamp, the time series shows whether a measure worked – and whether quality suffers under winter workload.
Related survey templates
- Hotel Guest Satisfaction (post-stay)After check-out, collect structured feedback on rooms, service, breakfast and recommendation – via QR code at reception or a link in your departure email.
- Customer Satisfaction (CSAT)Measure how satisfied your customers are across the key touchpoints and surface concrete areas to improve.
- Tenant Survey (housing satisfaction)The full housing-satisfaction survey for cooperatives and housing providers: the home, the neighbourhood, service and community – analysable right down to the individual estate.
- Net Promoter Score (NPS)Capture how likely your customers are to recommend you and use an open follow-up to understand the why behind the score.
Frequently asked questions
How do we distinguish trades and contractors in the analysis?
Are we alerted about outliers when responses come in daily?
Is the survey really anonymous even though it follows a specific job?
Start with this template
Load the template into DataLion, adapt it to your brand and start collecting responses — GDPR-compliant, in minutes.