Telecom Customer Satisfaction
Measure NPS, network and service quality, and concrete improvement drivers in one compact telecom survey.
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Every question in this template
- 1NPS (0–10)
How likely are you to recommend your mobile provider? *
- 2Long text
What is the main reason for your rating?
- 3Long text
What should we improve first?
- 4Matrix
How satisfied are you with the following areas?
Very dissatisfied Dissatisfied Neither Satisfied Very satisfied No answer Network coverage Connection quality Value for money Customer service App and customer portal - 5Multiple choice
Which issues most influenced your rating?
- Coverage gaps
- Slow data connection
- Unclear bill
- Poor customer service
- No answer
- 6Single choice
Who is your current provider? *
- Deutsche Telekom
- Vodafone
- O2 Telefónica
- Another provider
- No answer
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